Contact Us : +91 91874 47075
Email : contact@neosafestoragesolutions.com
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Frequently Asked Questions
What services does Neosafe offer?
We provide end-to-end storage solutions, including packing, pickup, secure storage, and delivery for households and businesses.
How does the storage process work?
Our process is simple: Pack → Pickup → Store → Deliver on request.
Who handles packing and moving?
Trained professionals handle packing and transportation using proper materials and techniques.
Do I need to pack my items myself?
No, but pre-packing smaller items can help make the process faster and more efficient.
Where are my items stored?
Your items are stored in secure warehouses with restricted access and monitoring systems.
Are your warehouses safe?
Yes, facilities include CCTV surveillance, fire safety, pest control, and access control systems.
Can I store both household and business items?
Yes, we offer solutions for household, commercial, and document storage.
What locations do you serve?
We operate in major cities and continue to expand across India.
How is storage pricing calculated?
Pricing depends on the space (volume), type of items, and storage duration.
Do you charge monthly?
Yes, storage is billed on a monthly basis for flexibility.
Is there a minimum storage duration?
A minimum one-month charge usually applies.
Are there any hidden charges?
No, pricing is transparent and shared in advance.
What happens if I add extra items later?
Charges may be revised based on additional volume or items added during pickup.
What payment methods are accepted?
We accept UPI, bank transfer, cards, and online payments.
What if I delay payment?
Late payments may attract penalties or service restrictions.
Do you provide packing materials?
Yes, we use high-quality packing materials for safety.
How is pickup scheduled?
Pickup is scheduled as per your convenience through our support team or website.
What happens during pickup?
Items are packed, labeled, and recorded in an inventory list for tracking.
Can I add items during pickup?
Yes, but pricing may change depending on the additional items.
Do you dismantle furniture?
Basic dismantling is supported; complex items may require special handling.
How are my items tracked?
Items are tracked using inventory systems and labeling/barcoding methods.
Are my items insured?
Insurance options are available. Customers must declare item value for coverage eligibility.
Can I visit the warehouse?
Warehouse access is restricted for safety, but delivery can be arranged anytime.
Do you offer climate-controlled storage?
Yes, for sensitive items like electronics and documents (subject to availability).
How do you protect fragile items?
Fragile items are packed using bubble wrap and protective materials.
How do I request delivery of my items?
You can raise a request through support or platform with advance notice (5–7 days).
Can I request partial delivery?
Yes, specific items can be delivered without moving everything.
Are delivery charges applicable?
Yes, delivery and handling charges may apply at the time of return.
What if I’m not available during delivery?
It may be treated as a no-show and rescheduling charges may apply.
What items are not allowed for storage?
We do not accept: Perishable goods, liquids, hazardous materials, illegal items, weapons or ammunition.
Is KYC required?
Yes, valid government ID proof is mandatory for verification.
Can I cancel my storage service?
Yes, cancellations are allowed with prior notice; applicable charges may apply.
Can I store items for long term?
Yes, there is no maximum storage duration, and long-term plans may include discounts.
How quickly can I start storage?
You can begin storage as soon as your pickup slot is confirmed.
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