Privacy Policy
Neosafe Group Private Limited
1. Introduction
Neosafe Group Private Limited is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, ID proof, and address
- Service Information: Pickup/delivery details, stored item details, and service preferences
- Payment Information: Billing details and transaction records (processed securely via payment partners)
- Technical Data: Website usage data such as IP address, browser type, and cookies
3. How We Use Your Information
Your information is used for:
- Providing and managing storage and logistics services
- Processing bookings, payments, and service requests
- Communicating updates, confirmations, and support
- Improving our services and customer experience
- Complying with legal and regulatory requirements
4. Data Sharing & Disclosure
We do not sell or rent your personal information. However, we may share your data with:
- Service partners (transport, logistics, payment providers)
- Legal authorities if required by law or regulation
- Internal teams for operational and service purposes
All third parties are required to maintain confidentiality and data security.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or loss.
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
Your information will be retained only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Rights
You have the right to:
- Access and review your personal data
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
- Opt-out of promotional communications
8. Cookies & Website Usage
Our website may use cookies to enhance user experience and analyze traffic.
You can control cookie settings through your browser.
9. Third-Party Links
Our website or services may include links to third-party platforms.
We are not responsible for their privacy practices or content.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on our website with the revised effective date.
