Terms & Conditions

Neosafe Group Private Limited

Order & Account

  • Orders can be placed via website, phone, or email
  • Provide accurate personal information
  • Maintain login confidentiality
  • Order confirmation makes agreement binding
  • Bulky items subject to inspection

Storage Services

  • Includes pickup, packing, transport, warehousing
  • Minimum billing: 1 month
  • 7 days prior notice for delivery
  • Service timing depends on availability
  • No-show may incur charges

Packing, Pickup & Delivery

  • Customer responsible for proper packing
  • Presence required during pickup/delivery
  • ID required for release of goods
  • Delays may incur extra charges
  • Accessibility issues may add charges

Customer Responsibilities

  • Provide accurate details
  • Ensure safe access for staff
  • Declare all items correctly
  • Keep items clean and safe
  • Prepare appliances before pickup

Prohibited Items

  • No hazardous or illegal materials
  • No liquids, perishables, or gases
  • No animals or biological waste
  • No weapons or valuables
Company may inspect/remove prohibited items and take legal action.

Ownership & Compliance

  • Customer must own or be authorized
  • Items must follow laws
  • Customer liable for disputes

Risk & Liability

  • No responsibility for natural damage
  • No guarantee of appliance condition
  • Limited liability applies
  • Insurance optional for extra cost

Payments & Charges

  • Monthly advance billing
  • GST applicable
  • Price valid for 12 months
  • Late payment penalty applies

Non-Payment & Rights

  • Services may be suspended
  • Access to goods may be restricted
  • Company may sell goods to recover dues

Cancellation & Refund

  • No refund will be provided after cancellation

Force Majeure

Company not responsible for delays due to external events.

Privacy & Communication

Customer data handled as per privacy policy.

Termination

  • Non-payment
  • Violation of terms

Customer Declaration

  • Owner of goods
  • Information is correct
  • No prohibited items
  • Agree to all terms
By using our service, you accept all terms & conditions.
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